Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. This is only applicable to online purchases. Exchanges can be processed within 30 days of the purchase receipt.
To be eligible for a return, your item must be in the same condition you received. Please be aware that we cannot accept returns or do exchanges for items that exhibit signs of wear, or have been engraved, resized, altered, or damaged in any manner. If the item is customized, it will not be accepted as a return. The standard ring size for Men is 10 and for Women is 7. To return or exchange an item, you’ll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition you received. Please be aware that we cannot accept returns or do exchanges for items that exhibit signs of wear, or have been engraved, resized, altered, or damaged in any manner. If the item is customized, it will not be accepted as a return. The standard ring size for Men is 10 and for Women is 7. To return or exchange an item, you’ll also need the receipt or proof of purchase.
Once your returned item is received and approved, we will process your refund or exchange promptly. Upon arrival, our quality assurance team will assess the item.Â
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at [email protected].
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
