Shipping policy

We are committed to ensuring that your shopping experience is seamless and enjoyable, including prompt and secure delivery of your precious purchases.

Order Processing Time

Orders are typically processed and shipped within 5 to 10 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the following business day. Special Orders may take up to 15-20 business days.

Shipping

Your in-stock item will be shipped once the item is located, your payment is approved, and the receiving address is verified. Standard sizes for most rings are size 7 for women and 10 for men. First-time sizing is free (only one size up and down). If sizing is required once the order is shipped, there will be additional charges for sizing.

Standard Shipping: Orders will be shipped via a trusted carrier such as FedEx. Delivery transit times typically range from 3-4 business days within the continental United States and may vary for international destinations.

Shipping Rates

Shipping rates are calculated based on the destination, weight, and value of the items in your order. The shipping cost will be displayed at checkout before you finalize your purchase. Orders above a certain value may qualify for free standard shipping within the continental United States.

A flat fee of $20.00 will be charged for orders below $299 before taxes.

Free shipping for orders above $299 before taxes.

Shipping Restrictions

Please be aware that certain items may be subject to shipping restrictions based on their value, size, or destination. We may not be able to ship to P.O. boxes or APO/FPO addresses for security reasons. Additionally, international orders may be subject to customs clearance procedures and import duties, which are the responsibility of the recipient.

Cancellation and Changes in Order

We prioritize customer satisfaction and will make every effort to accommodate a request only for modification or changes in order before shipping. This may result in delayed delivery Once an order is placed, we cannot cancel the order. 

Once the order has already been processed or shipped, it will not be possible for us to make any changes. If you are not satisfied with the product, you can return it after you receive the shipment. 

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery through the carrier's website.

Insurance of Shipment

All Paramount Jewelers shipments are covered by insurance until the package reaches its destination. We recommend customers and/or intended recipients be available at the shipping address at the time of delivery. Once delivered, we hold no responsibility for the package. If you happen to be unavailable, an authorized person will be required to sign and collect the package on your behalf at the designated shipping address.

For added security, an adult signature is required for all orders.

Damaged or Lost Shipments

In the rare event that your shipment is lost or damaged in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at [email protected]. We are here to assist you with any inquiries and provide the support you need to enjoy your shopping experience with us.

Thank you for choosing Paramount Jewelers for your jewelry needs. We look forward to serving you with exceptional products and service.

In-Store Pick Up Options

Shop online with confidence and enjoy free in-store pickup at your nearest Paramount Jewelers location. With thousands of fine jewelry pieces available for pickup, getting your order is quick, easy, and secure. Simply select the “Store Pickup” option at checkout and choose your preferred store. We’ll notify you by email as soon as your order is ready.

What to Bring for In-Store Pickup

To collect your jewelry, please bring:

  • A valid government- or state-issued photo ID
  • The order confirmation email

If Someone Else Is Picking Up Your Order
The authorized pickup person must bring:
  • A valid government- or state-issued photo ID
  • The order confirmation email
  • Letter of authorization

Additional Pickup Information

Some items—such as those requiring ring sizing, customization, or shipment to the store—may require additional processing time. Our team will keep you informed and notify you of any updates or changes to your pickup timeline.